Refund Policy

Refund Policy

Effective Date: 1st May 2024

This Refund Policy outlines how refunds are handled for purchases made through Voice for Health, operated by The Smarter Solution Edge Sdn Bhd.

1. Digital Service Disclaimer

Voice for Health is a digital subscription-based service that provides access to health-related tools, insights, and reports. Once a subscription is activated and account access is granted, the service is considered delivered.

2. Refund Eligibility

We offer refunds only in the following circumstances:

Duplicate Payment: If you are charged twice for the same subscription by mistake.
System Error: If a technical issue from our end prevents you from accessing your subscription and we are unable to resolve it within 5 business days.
Unauthorized Payment: If your account was charged without your consent (and upon verification).

3. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after access has been granted
Unused or partially used subscription time
Failure to cancel a subscription before the next billing cycle
Dissatisfaction with subjective outcomes (e.g. “not helpful enough”)

4. Trial Periods

If you signed up under a free trial, you will only be charged after the trial ends. It is your responsibility to cancel before the trial ends if you do not wish to continue. Once charged, the payment is non-refundable.

5. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. Cancellation will stop future billing, but access will remain active until the end of the current billing cycle. No partial refunds will be issued for early cancellation.